Privacy Policy
VINTAGE RELOCATION & LOGISTICS
Privacy Policy
Vintage Relocation (“Company”, “we”, “our”, or “us”) values your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, and protect your information when you use our relocation, packing, transportation, storage, website, or customer support services.
By using our services, website, or communicating with us, you consent to the practices described in this Privacy Policy.
1.Information We Collect
We may collect the following types of information:
Personal Information
• Full Name
• Mobile Number
• Email Address
• Pickup and Delivery Address
• Identity Proof (if required)
• Payment Details
• GST Information (for business customers)
Service Information
• Inventory details
• Relocation requirements
• Preferred move dates
• Storage requirements
• Service feedback and reviews
Technical Information
When you visit our website, we may automatically collect:
• IP Address
• Browser Type
• Device Information
• Website usage data
• Cookies and analytics information
2. How We Use Your Information
We use your information for the following purposes:
• To provide relocation, real estate and transportation services
• To process bookings and payments
• To communicate service updates and confirmations
• To improve customer support and service quality
• To generate invoices and maintain records
• To comply with legal and regulatory requirements
• To prevent fraud, misuse, or unauthorized activity
• To send promotional offers or service updates (where permitted)
3. Payment Information
Payments may be processed through secure third-party payment gateways.
Vintage Relocation does not store complete debit/credit card details on its servers.
Customers are responsible for ensuring payment information provided is accurate and authorized.
4. Sharing of Information
We may share information with:
• Employees and operational staff
• Drivers and logistics partners
• Third-party vendors or service providers
• Insurance providers (where applicable)
• Government authorities if legally required
We do not sell or rent customer personal information to third parties.
5. Data Protection & Security
We implement reasonable security measures to protect customer information from:
• Unauthorized access
• Misuse
• Disclosure
• Alteration
• Loss or destruction
However, no digital platform or internet transmission can be guaranteed to be completely secure.
6. Cookies & Website Tracking
Our website may use cookies and analytics tools to improve user experience and understand website traffic.
Users may disable cookies through browser settings; however, some website features may not function properly.
7. Customer Responsibilities
Customers are responsible for:
• Providing accurate information
• Maintaining confidentiality of communication records
• Informing us about any unauthorized activity related to their booking or account
8. Third-Party Services
Our services may involve third-party providers including:
• Payment gateways
• Insurance companies
• Logistics partners
• Storage providers
Such third parties may have separate privacy policies and terms. Vintage Relocation is not responsible for the privacy practices of third-party services.
9. Data Retention
We retain customer information only for as long as necessary for:
• Service fulfillment
• Legal compliance
• Tax and accounting requirements
• Dispute resolution
After such period, information may be deleted or anonymized.
10. Customer Rights
Customers may request:
• Access to personal information
• Correction of inaccurate information
• Deletion of information where legally permissible
• Withdrawal of consent for marketing communications
Requests may be submitted through our official contact channels.
11. Children’s Privacy
Our services are not intended for individuals under 18 years of age.
We do not knowingly collect personal information from minors.
12. Limitation of Liability
While we take reasonable precautions to secure customer data, Vintage Relocation shall not be liable for:
• Unauthorized cyber-attacks
• Technical failures
• Internet disruptions
• Events beyond reasonable control
13. Changes to Privacy Policy
Vintage Relocation reserves the right to modify or update this Privacy Policy at any time without prior notice.
Updated versions become effective immediately upon publication.
14. Governing Law
This Privacy Policy shall be governed by and interpreted in accordance with the laws of India.
Any disputes shall fall under the jurisdiction of the courts of New Delhi, India.
15. Contact Information
For privacy-related concerns or queries, customers may contact:
Vintage Relocation
Customer Support Team
Email: Info@vintagerelocate.com
Phone: +91-73038-08280
FINAL ACCEPTANCE
By using the services of Vintage Relocation, you acknowledge that you have read, understood, and agreed to this Privacy Policy.